Shipping policy

Last updated: August 8, 2026

At Wabi Teacakes, every order is handcrafted to order in small batches. Because our products are freshly baked and have a limited shelf life, we take extra care with how and when we ship. Please review this policy before placing your order.

Where we ship

We currently ship to addresses within the United States. We do not ship internationally, and we do not sell at wholesale or for resale.

If an international shipping address is entered at checkout, the order will not be processed and any payment will be refunded in full.

Order processing time

Every order is made to order — we do not maintain pre-made inventory. Once your order is confirmed, please allow 3–5 business days for preparation before your order ships. Business days are Monday through Friday, excluding federal holidays.

You will receive an email confirmation when your order is placed and a second notification with tracking information when your order ships.

Shipping methods and rates

Shipping rates are calculated at checkout based on your location, the weight and size of your order, and the carrier and service level you select. Available carriers include USPS, UPS, and FedEx.

Free shipping is available on orders of $150 or more.

Transit times shown at checkout are estimates provided by the carrier and are not guaranteed. Actual delivery depends on the carrier and factors beyond our control, including weather and local conditions.

Packaging for freshness

Our products are packaged with care to maintain quality during transit. While we take every reasonable precaution, we cannot guarantee that products will be unaffected by temperature extremes during shipping. We recommend selecting a faster shipping option during warmer months to minimize time in transit.

Delivery and your responsibilities

To help ensure your order arrives in the best condition:

• Provide an accurate shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout.
• Be available to receive your package. Our products are freshly baked and should be opened and stored promptly upon arrival.
• Follow any storage instructions included with your order.

Damaged or spoiled orders

Our products are perishable food items and cannot be returned for food-safety reasons. However, if your order arrives damaged, defective, or incorrect — or if your package is confirmed lost in transit — we want to make it right.

Please contact us within 48 hours of delivery at support@wabiteacakes.com and include:

• Your order number
• A description of the issue
• Clear photographs of the affected product(s), the packaging, and the shipping box

After reviewing your claim, we will offer a replacement or refund at our discretion. We cannot honor claims submitted after the 48-hour window, claims where the product has been mostly consumed, or issues caused by an incorrect shipping address, missed delivery, or carrier delays beyond our control.

For full details, please see our Refund Policy.

Order delays, cancellations, and refunds

We make every effort to ship within our stated processing window. If we are unable to ship your order on time, we will notify you by email with a revised shipping date and give you the option to cancel for a full refund.

• Cancellations before production begins: You may cancel for a full refund by contacting us at support@wabiteacakes.com or 352-255-5569.
• Cancellations after production begins: Once preparation has started, the order cannot be cancelled or refunded.
• Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Cottage food disclosure

Our products are prepared and packaged in a private home kitchen in accordance with Section 500.80, Florida Statutes. They are not produced in a licensed or inspected commercial facility.

Contact us

For shipping questions or concerns:

Email: support@wabiteacakes.com
Phone: 352-255-5569