Refund policy

Last updated: August 8, 2026

At Wabi Teacakes, every pineapple tea cake and pastry is handcrafted to order in small batches. Because our products are fresh, perishable food made specifically for you, this policy explains when a sale is final and the limited circumstances in which we will make things right. We want you to love every bite — and we also want to be transparent, up front, about what you can expect if something isn't right. Please read this policy before placing your order; by completing checkout, you acknowledge and agree to these terms.

Wabi Teacakes is operated by Wabi Tea Cakes Inc., a Florida cottage food operation. As required by Florida law (Fla. Stat. § 500.80(3)(g)), our product labels carry the following statement:

General return and refund policy

All sales are final. Our products are perishable, made-to-order food items, and for that reason we do not accept returns, offer exchanges, or issue refunds once an order has entered production or has been delivered, except in the specific circumstances described below (damaged, defective, incorrect, or undelivered orders).

This policy reflects both food-safety realities and Florida law. Under Florida Statutes § 501.142(2), the state's retail refund-notice requirements do not apply to the sale of food, perishable goods, or goods which are custom made. Our entire product line falls within this exemption. We disclose this no-refund policy clearly and before purchase so that you can make an informed decision.

Why our items cannot be returned

Our pineapple tea cakes and pastries are freshly baked, contain no artificial preservatives, and are intended to be enjoyed within a short window for the best flavor and texture. Once a food product leaves our kitchen, we have no way to verify how it was stored, handled, or transported. For your safety and the safety of all our customers, we cannot accept the return of, resell, or re-ship any food item that has left our possession.

Damaged, defective, or incorrect orders

Your satisfaction genuinely matters to us, and we stand behind the quality of everything we make. While our products are non-returnable, we will always work with you if your order arrives damaged, defective, or incorrect, or if your order is confirmed lost in transit.

Please contact us within 48 hours of delivery at support@wabiteacakes.com and include:

• Your order number
• A brief description of the issue
• Clear photographs of the affected product(s), the packaging, and the shipping box

Once we have reviewed and verified the issue, we will offer one of the following at our discretion:

• A replacement of the affected item(s) on our next available production date
• A full or partial refund to your original payment method
• Store credit toward a future order

We cannot honor claims submitted after the 48-hour window, claims for products where most of the item has been consumed, issues caused by an incorrect shipping address, delays caused by the shipping carrier, or dissatisfaction based solely on personal taste preference.

Order cancellations

Because every order is made to order, our ability to cancel depends on where your order is in our production schedule:

• Before production begins: You may cancel for a full refund. Contact us as soon as possible at support@wabiteacakes.com or 352-255-5569 with your order number.
• After production begins: Once we have started preparing your order, the ingredients and labor are committed and the order cannot be cancelled or refunded.

Contact us as early as possible after ordering. If you are unsure whether production has begun, reach out and we will let you know.

Refund processing

When a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement. We do not offer refunds as cash or to any account other than the one used for the original purchase. Original shipping charges are non-refundable except where your order arrived damaged or incorrect through our error.

Non-refundable items

• All food products — pineapple tea cakes, pastries, and any other edible items
• Gift cards — non-refundable, cannot be redeemed for cash, but do not expire and carry no fees
• Sale or promotional items

Exchanges

Because our products are perishable and made to order, we do not offer exchanges. If your order arrived damaged, defective, or incorrect, please follow the process above and we will arrange a replacement or refund at our discretion.

Contact us

We genuinely want you to be happy with your order. If you have any questions about this policy or a concern about your order:

Email: support@wabiteacakes.com
Phone: 352-255-5569